RETAIL CONSULTING & ADVISORY SERVICES LTD. PRIVACY POLICY STATEMENT

This Privacy Policy Statement informs you of the policies of Retail Consulting & Advisory Services Ltd (Retail Consulting), located at 86-90 Paul Street, London EC2A 4NE, United Kingdom, regarding the collection, use, and disclosure of user information. 

At Retail Consulting, we understand the importance of privacy and are committed to protecting your personal information. This Privacy Statement outlines the terms under which we collect, use, and disclose said information. By accessing and using the Retail Consulting website or submitting data and information in response to an email request for information or other outreach from our firm, you acknowledge your consent to the terms of this Privacy Statement. 

Retail Consulting reserves the right to modify this Privacy Statement as necessary. Any material changes will be reflected here. Please note that this Privacy Statement does not govern external sites that may be linked from this Site. Retail Consulting is not responsible for the privacy policies of any third-party sites. You should review any such site's privacy policies before submitting information there. This Private Policy Statement has been updated on November 2023.

By continuing to browse the Site or expressly consenting, where required under applicable privacy laws, you acknowledge your acceptance of this Privacy Statement. 

Retail Consulting collects information from you when you browse the firm’s site to seek information about its services and newsletters and when you submit an enquiry to us by filling out the form on the site's contact page and at any of the firm’s social media apps, based on your consent, where required under applicable privacy laws. We will use this information to communicate with you and to provide you with the information and services you request. 

Personal information that we collect includes names, addresses, e-mail addresses, phone numbers, IP, geolocation and subject areas of interest.

How do we use personal information?

The purposes and uses of your personal information will depend on the use of the Site and the personal data provided. We process your personal information:

• For the purposes of safeguarding the legitimate business interests pursued by BCG. This includes:
• Tailoring your experience at the Site with relevant Retail Consulting materials.
• Understanding the Site’s user population, identifying subject areas of interest, and determining whether the Site is designed to work with the computer settings of most of our visitors.
• Measuring and improving the effectiveness of Retail Consulting marketing programs across different channels.
• Improving our web content and navigation.
• Informing you about updates to the service and notifying you about other products and services offered by Retail Consulting that may interest you, including information regarding publications events and tracking email engagement activity for internal use only.
• On the basis of your consent where required under applicable privacy laws. Insofar as you have granted us permission to process personal information for specific purposes, the lawfulness of such processing is based on your consent. You may withdraw your consent at any time.
• For compliance with a legal obligation. This includes anti-fraud and anti-money laundering measures and tax and social security requirements.

The third parties with whom we may need to share personal information to help us provide services and products to you and run our Site include:

• Our affiliates
• Our advisors
• Our third-party service providers process information on our behalf to help run some of our internal business operations, including email distribution, IT services, Site security and marketing and events services.
• Our business partners to provide an end-to-end service.
• Law enforcement bodies to comply with any legal obligation or court order

Retail Consulting retains your personal information for as long as is necessary to fulfil the purpose for which it was collected. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you and provide services to you and the length of time after that during which we may have a legitimate need to reference your personal information to address issues that may arise.
• Whether there is a legal obligation to which we are subject (for example, specific laws require us to keep records of your transactions for a certain period before we can delete them).
• Whether retention is advisable in light of our legal position (such as regarding applicable statutes of limitations, litigation or regulatory investigations)

Retail Consulting has implemented appropriate technological and operational security measures to safeguard personally identifiable information from loss, misuse, alteration, or destruction. Access to your data is restricted to authorised employees and contractors on a need-to-know basis. Each employee or contractor with access to personally identifiable information is required to maintain its confidentiality. While we take industry-standard steps to protect your personally identifiable information, we cannot guarantee that unauthorised individuals will not access such information. Retail Consulting shall not be held liable for any damages resulting from a security breach involving the transmission of information over the Internet or any public computer network.

In compliance with applicable data privacy laws, including but not limited to the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and California Privacy Rights Act (CPRA), please be informed that you have the right to request a copy of the personal information we hold about you and details of how we use that information. Should any information held about you be incorrect or out of date, you have the right to request its amendment or rectification, and we will make the necessary changes to our records where appropriate. 

Furthermore, you have the right to request the erasure of your personal information, to object to the processing of your personal information, to request the restriction of the processing of your personal information, and to receive your personal information in a portable format. If your personal information is processed based on your consent, you may withdraw your consent to the processing. However, this may not apply if other legal justifications exist to continue processing.

If you suspect that we may have incorrect personal information or would like to obtain a copy of the personal information we hold about you or wish to exercise any other data protection right, please write to us at admin@retailconsulting-advisory.co.uk. Please note that we are required to verify your identity before providing you with any information.